I never realized who absolutely critical communication is in the medical world. PAtient charts are one way for all the folks involved in a patient’s care to communicate, but recording takes time and sometimes notes are not as thorough or legible as one would like. Then there is the EMR (electronic medical record) that sometimes has more information than you want and you have to sift through the plethora.
Lastly, there is verbal communication. This is the part that troubles me. Doctors have very good memories. That is how they managed to make it through medical school. However, as they get more experienced and more busy, they tend to have selective memories, brushing off that which seems insignificant and emphasizing that which is imminent, but may not be directly relevant. I get frustrated because on one side where the doctors SAY they appreciate me as a students because I ask silly, naive questions about a patient that may be important and I do extensive research into a patient’s history. However, I get brushed off and bulldozed whenever I bring these questions or findings up in conversation. OR they take what I’ve told them and run with it when I was simply asking about it, not thinking it was important and then they blow it out of proportion! Maybe it is important, but I talk to then about it out of the context in which it was found and if they had found the SAME information in the SAME place, but because of their experience, would they have treated that information differently?
I abhor the neglect of patients in the medical world.